Frequently Asked Questions
Everything you need to know about shopping with FantasMall
What is the typical delivery time for furniture and home decor?
Standard delivery for home decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days depending on your location and the white-glove service selected.
Do you offer international shipping?
Currently, FantasMall ships to the continental United States, Canada, and select European countries. Shipping costs and delivery timelines vary by destination.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large furniture deliveries, the carrier will contact you directly to schedule a delivery window.
Are the materials used in your furniture sustainable?
FantasMall is committed to eco-friendly practices. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure safety for your home and the environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for larger furniture purchases.